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Seller's T&C's
Knowing Seller Policies

Knowing the rules and policies on Duamart can help you become a more successful seller. So before listing your item, make sure you read, understand, and regularly check our policies (including the rules for sellers and the Duamart User Agreement and all applicable laws and regulations on the sale of your item. This can help you avoid potential problems.

Duamart policies are intended to:

  • Support laws and regulations
  • Minimize risks to sellers
  • Provide equal opportunity to all sellers
  • Protect intellectual property rights
  • Provide a more enjoyable buying and selling experience
  • Support the values of the Duamart community

Make sure your listing follows our guidelines. If it doesn't, it may be removed, and your buying and selling privileges could be limited.

Attempts to divert transactions or buyers

Any attempt to circumvent the established Duamart sales process or to divert Duamart users to another website or sales process is prohibited. Specifically, any advertisements, marketing messages (special offers) or "calls to action" that lead, prompt, or encourage Duamart users to leave the Duamart website are prohibited. This may include the use of email or the inclusion of hyperlinks, URLs or web addresses within any seller-generated confirmation email messages or any product/listing description fields.

Unauthorized and improper business names

The Business Name (identifying a seller’s business entity on Duamart) must be a name that: accurately identifies the seller; is not misleading; and the seller has the right to use (that is, the name cannot include the trademark of, or otherwise infringe on, any trademark or other intellectual property right of any person). Furthermore, a seller cannot use a business name that contains an email suffix such as .com, .net, .biz, and so on.

Inappropriate email and phone communications

Unsolicited email and phone communications with Duamart users, email and phone communications other than as necessary for order fulfillment and related customer service, and emails and phone calls related to marketing communications of any kind (including within otherwise permitted communications) are prohibited.

Buyers and sellers may communicate with one another via the Buyer-Seller Messaging Service, which assigns unique Duamart-generated email addresses to both parties.

Multiple seller accounts

Operating and maintaining multiple Seller Central accounts is prohibited. If you have a legitimate business need for a second account, you can apply for an exception to this policy:

  1. Go to Contact us.
  2. Quote your shop ID and explain in detail why you want to open a second account.

In your request, please provide an explanation of the legitimate business need for a second account. To be considered for approval:

 

  1. You must have a separate bank account for each Seller Central account. We will not approve multiple Seller Central accounts that use the same bank account within the same region. 
  2. Each account must have a separate email address.
  3. The products and services sold in each account must be different.
  4. Your Performance Metrics must be in good standing.

We will respond to your request within 2 to 3 business days. Failure to comply with these requirements may result in account termination.

Misuse of the Duamart selling service

If you upload excessive amounts of data repeatedly, or otherwise use the service in an excessive or unreasonable way, Duamart may in its sole discretion restrict or block your access to product feeds or any other functions that are being misused until you stop its misuse.

Misuse of ratings, feedback, or reviews

Any attempt to manipulate ratings, feedback, or reviews is prohibited.

  • Ratings and feedback: The rating and feedback features allow buyers to evaluate the overall performance of a seller, helping sellers to develop a reputation within the Duamart Marketplace. You may not post abusive or inappropriate feedback or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You may request feedback from a buyer, however you may not pay or offer any incentive to a buyer for either providing or removing feedback.
  • Reviews: Reviews are important to the Duamart Marketplace, providing a forum for feedback about product and service details and reviewers' experiences with products and services—positive or negative. You may not write reviews for products or services that you have a financial interest in, including reviews for products or services that you or your competitors sell. Additionally, you may not provide compensation (including free or discounted products) for a review. Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You may not ask buyers to modify or remove reviews.
Misuse of Duamart Protection

Any misuse of the Duamart Protection claims process is prohibited. Sellers who have an excessive number of Duamart Protection claims are subject to termination. In cases where a buyer is dissatisfied with a product or service, buyers can contact the seller to make arrangements for a refund, return, or exchange, as appropriate. Duamart reserves the right to seek reimbursement from the seller if we reimburse a buyer under the terms of the Duamart Protection.

Selling organic stuff

Any kind of organic stuff that is consumed by human beings and animals must have the following:

  • Products name
  • Name and address of the packaging company.
  • Expiration date.
  • Net content quantity and weight (the weight of the contents, not including any packaging).
  • Must be properly packed.

Strictly Prohibited Items:

  • Unregistered infant formula
  • Goat's milk infant formula
  • HIPP formula and milk products
  • Products containing any meat imported from China.
  • Betel nut products or products containing betel nut flavoring
  • Kaffir lime leaves imported from Thailand
  • Items containing meat or its extractions that is labelled "HARAM" under the Islamic Law is strictly prohibited to sell on Duamart. Violation of this policy will result in immediate termination of seller account and will be reported to relevant law enforcement authorities.
  • Counterfeit items being sold under the name of copy right owners.
Strictly Prohibited Items
  • Unregistered infant formula
  • Goat's milk infant formula
  • HIPP formula and milk products
  • Products containing any meat imported from China.
  • Betel nut products or products containing betel nut flavoring
  • Kaffir lime leaves imported from Thailand
  • Items containing meat or its extractions that is labelled "HARAM" under the Islamic Law is strictly prohibited to sell on Duamart.
  • Counterfeit items being sold under the name of copy right owners.

Violation of this policy will result in immediate termination of seller account and will be reported to relevant law enforcement authorities.

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