Duamart has made the order processing system very simple. After sellers have received an order, he will need to go thriough the following steps.
Sellers are strongly advised to change the Status of the orders to "Dispatched" after they have sent the items as any order that is not dispatched within 10 working days will be cancelled and if it is sellers's fault, he will get a decrease in performance index.
As Duamart will receive the payment for the order sent by us, so we have designed a separate syatem that will handle all the payments and seller can also see about the amount that we need to pay to them. When we send the items, sellers can see the payments pending in payment section, after we have successfully received the payment from the buyer, payment status will be changed from Pending to Ready. At this point sellers can select all the payments which are ready and generate an invoice for us. Invoice will include all the details about the items, prices, delivery costs and packaging cost. If Duamart has paid the charges for sending the item, delivery cost will be deducted from the total price of the order. Then by the end of the current monthly cycle, we will desposit the total amount into the back account connected with the seller account. Sellers can view and download all the invoices at any time and also use filters to find a specific invoice.
Before invoices sent by sellers are processed, Duamart will also settle the outstading balance that will include amount generated on the basis of Duamart commission, refund and any other amount that Duamart will pay on behalf of seller.
It is very common that sometimes buyer want to return the items they have bought for several reasons. Duamart has desinged a separate system to handle the return requests.